Route 66 Relocation

Maybe posting this review will prompt an individual from this company to contact me. I have emailed Lilly and texted Dave. A phone call to the office results in an opportunity to press 1 or 2 for assistance, but the voice message just keeps repeating. A click on the website address results in nothing. The move was just beyond a nightmare. Price was double estimate, and although assured they had additional trucks and men available with just a phone call, that was a lie. I rented an additional truck myself on the day of moving, loaded it with three friends to complete the job on time. The free storage offer resulted in demand for additional fees. I wish I didn’t accept the offer because wherever my belongings were stored, they arrived wrapped in the moving blankets supplied by Hometown Van lines filled with rat feces and cockroach eggs. My brand new sofa is missing the back cushions which makes it unusable. All the boxes have urine stains on them. Don’t worry, I have the rat feces documented, a complete trail of documentation and black light evidence.

Move size: 3 Bedroom Home Service cost: $4133

Complaint Details
I originally received a quote for approximately $2,600 dollars to move my stuff from Florida to Houston. When we went back over the quote with Sebastian before the pickup there was a few things that were missed and needed to be added so the total went to $3,600 part of missing items were things I missed so no big deal on the price increase. While on the phone with Sebastian I told him on several occasions my furniture is large so he ended up having me measure EVERY DRESSER, THE SAFE, THE ENTERTAINMENT CENTER (the big items) that made the total go up because Chloe (first rep) did not have large enough items put in. So again, I was ok with the increased amount of 3,600. Since I measured everything I asked Sebastian more than once because I wanted no surprises "So if the movers pack the truck badly and you quoted us for 900 plus cubic feet and due to them packing it badly its now 1200 cubic feet will my price go up?" His response MORE THAN ONCE WAS -"NO this is a legal and BINDING quote the only way it can change is if you add more items". Not only did I add NOTHING I actually had LESS boxes than I was quoted for. But the movers said it was over 1500 cubic feet and the price was now over $5,200. Of course you don't get that total until they have loaded everything and your valuables are held hostage on their trucks! Oh wait it gets MUCH BETTER.. Once I received my items my very expensive entertainment center was busted up and not usable (8,000), my executive desk has the sides dislocated so it wobbles and leans, my sofa table, coffee table and end table were all ruined by their blankets discoloring them and the glass being broken. The leg was broken off of my large dresser and all of the parts for my large curio cabinet is missing so I cannot put any of the glass shelves in it. Lastly, I was charged for these WONDERFUL tv boxes Sebastian went on and on about.. ok there were no boxes. My tv's got a cover taped over them. Needless to say my 60" tv got destroyed! Nothing but a HUGE PACK OF LIES FROM THE START. And oh yeah, when we called about the charges going from 3,600 to over 5,200 we were told by Lily she would call us back. Still waiting and it's been weeks.. I'm going to go to the Interstate Commerce Division as well as the Florida Attorney General and file complaints on their less then scrupulous business practices. I'm also have an appointment with my lawyer to see what recourse I have. I'm more than just a little livid that I paid over 5,200 for 6 large pieces of furniture that was DESTROYED and the lies they told me are unacceptable.

Move size: 3 Bedroom Home Service cost: $5200

I've moved over 10 times in my life time. I've been working as a sales manager for a large tech company for about 11 of those years and part of the job description involves moving around training sales crews.

I've moved using Mayflower, Allied, Bekins, and a couple of other smaller companies with many good experiences. Unfortunately I've had some bad experiences like my price increasing or the movers never showing up and huge lack of communication. Because of this I started doing extensive research on any company I considered. The company I work for asks me to find the company and pay for the move then they recompensate me after I get all the receipts.

This time around I was moving from Kansas City, MO to Brooklyn, NY. I started out by calling Mayflower and had them send out a rep and look at my stuff physically. Got their quote at which point I submitted a quote request online and braced myself for all the calls. I usually just listen to the voicemails they leave me a choose a couple to call back. One of the companies I called back was Route 66. I got connected to Chloe who introduced me to the company, went through my inventory, sent me a quote AND her credentials (this is a first, no company I've ever worked with actually sent me their credentials). I told her I'd call her back after doing my own research and she was kind and patient with me, didn't try to pressure me to doing it right there and then.

I pull up their reviews, doing my own research. A lot of good reviews and some bad ones about their price increasing. Route 66 had replied to all of these and said the client had failed to mention many things coming along thus the price increased. I can understand this because if you lie about what you're bringing the movers will charge you, it's common sense. I dismissed many of the bad reviews.

I call Chloe back and make the down payment of $2328 with an electronic check. My move was scheduled for two days later (they had me include a back up date as well). I crossed my fingers and hoped I made the right choice.

3 Movers show up on the day I scheduled in a budget rental truck (this is very common so I was not surprised). They walk around my house and tell me I did an accurate over the phone assessment, nothing was missing except a couple of extra boxes. They told me my price would stay exactly the same, I signed off the paperwork and paid them half the remaining balance they give me a receipt of course.

They do their thing; wrap up all my furniture, take apart my bedroom sets, box my TVs. Took care of everything for me and they did an excellent job. Only thing I didn't like is that they took a smoke break outside every half hour, no biggie though. They leave after loading everything up.

Took them 6 days to get to Virginia. They call me a day before delivery and inform me their coming. On delivery, 3 movers show up, I paid them the remaining balance they unload everything and setup all my furniture where I want it. Tipped each mover $50.

I'm writing this review 2 days later and everything was delivered in great condition, nothing missing out of the boxes, TVs is good condition. Overall I'm super satisfied with this company. They did what they said they would, they did not increase my price and I saved a bunch of money using them instead of Mayflower. Great experience overall. I'm using them again as my go to for my next move.

Move size: 4 Bedroom Home Service cost: $5500

This company is a joke. I trusted them to provide safe and reliable movers to take care of my property. My things were held hostage by the company, Green Peace Transportation, that they contracted to do my move, and delivered 10 days late with almost $2000 worth of damage done. Some of my things were reduced to rubble and the claims company they sent me to is rated a C- by the BBB. They wasted 6 months of my time & had the gall to offer me $50 for my claim. I try to contact Green Peace Transportation and they have gone out of business. Surprise! So I call Route 66 Relocation and they tell me that they have nothing to do with any of it & they aren't responsible for any of the damage done to my property. Not a nice way to treat a customer!

Move size: 2 Bedroom Home Service cost: $4000

I am in the process of moving from Kentucky to Tennessee. Less than 300 miles. I researched moving companies and I started getting calls from various relocation companies when I filled out information on the internet. Route 66 relocation called me and I spoke to Grant Kennedy. Went through an itemized list of my belongings and he gave me a quote. I received a few other quotes from other companies as well. I decided to go with Route 66 based on a price of $5k. We were selling our house, 3 days prior to the scheduled move I get a follow up call from Sebastian from Route 66, went through the itemized list again, we took some items off that we had sold and added a few items, nothing big. The price jumped to over $9k! I asked to speak with the manager and they put me through to Joe..after speaking with him for over an hour the price came back down to $7100 due to the additional cube space I would need. I was also told that the moving company that Route 66 brokered to move me was Boost Express Van Lines. On the scheduled day of the move Boost was scheduled to arrive between 11 am and 2 pm. They kept calling and saying it would be later. They eventually showed up at 9:30 PM. Didn’t do much of anything that night as we have 3 small children that were already asleep. We had to be out the next day on Wednesday October 9th as the walkthrough for the home was scheduled for that day. So day 1 wasted. Day 2 they walked through the house and said it would be 2500 cubic feet and raised the price to over $10k! We had reserved a 2600 cubic foot truck for $7100. I called Route 66 and asked to speak to Joe..ironically I could not speak to him..I was told it was a Jewish Holiday and Joe was Jewish and couldn’t speak on the phone. They gave me to Lilly who I started to work with. During the move the movers also stole food and drinks out of our fridge and when my wife questioned them they told her “normally people provide food so we took what we wanted”. They also left all our belongings beside the highway and went for coffee for 2 hours. My wife sat outside by our belongings and watched it so no one would steal anything. When they finally returned everything did not fit into the truck even though they went through the house and itemized everything. They did a terrible job of packing and loading. They told my wife that they would have to come back in the morning at 8 am with a bigger truck and finish. I was already in Tennessee working and my wife and children to not plan on staying that night because the movers showed up a day late. They all had to sleep on the floor that night as everything was packed. The next morning they did not arrive at 8..called and called and finally they show up at 1pm with the same truck! They said hey had unloaded some of our items to make room for what was left in a storage unit? Anyway through this whole process I have tried to speak with the supervisor Joe at Route 66 and was told that he had a family emergency for 3 days, then I called again on Tuesday October 15th and apparently it’s another Jewish Holiday! I also called Boost to see what time they would be arriving with our belongings on the scheduled delivery day October 21st which is what the contract stated and was told there is no estimated delivery date at this point. We are staying in a hotel in Tennessee and it’s costing me additional money. The people at Route 66 do not care about you. They give you the run around and refuse to hold up their end of the bargain. DO NOT do business with Route 66 located in Jamaica New York! I have tried to call Lilly Cohen back for 3 days also and every time she is busy and on the other line and will not speak to me or call me back. Do yourself a favor and pay someone local to move you. Do not go with a company you find online.

Move size: 4 Bedroom Home Service cost: $10300

The BBB review rating for this company is the worst possible which speaks for itself: https://www.bbb.org/us/ny/jamaica/profile/moving-brokers/state-to-state-moving-group-llc-0121-182966/overview-of-bbb-ratings

From my experience, this company is a scam, and they use unfair practices such as unreasonable ramping up of prices. It has been over 60 days and they gave me one day's notice about delivery as I was out of town after I was told on the 24th of October that my items should arrive in approximately 5 days. 10 days later (which by no standard is approximately 5) they call me and say that if they have to re-deliver I will have to pay more. This is after they started with a $2600 estimate that went up to $3600 3 days before pick up (that was 1 day late).

Their customer service is ridiculous and rude (they always say one thing: we have tried our best to help when in reality they do nothing). They were never able to even tell me the exact location of my items at any given time. And now, they say they don't have a re-delivery time specified and that is not how a business should operate.

Move size: 1 Bedroom Home Service cost: $4200

I had a reservation I made with you all weeks ago for a pickup scheduled on July 27-29. I had a confirmation email stating someone can come July 28 and they never showed up. I was assured I would be picked up on Monday morning. Monday morning comes and I hear nothing, then I call back that afternoon and I'm told they job can no longer be done. I had informed everyone from who booked my reservation to who was helping me that my closing date on my condo was Monday, July 29 and that would work. Sebastian was extremely friendly when initially booking, and then dismissive when I called with my concerns. Lilly the head of customer service was also dismissive and rude when I was calling in a frantic over their company not obligating their duties with me. I also never heard back from Ross who I spoke with who initially booked my reservation. They put me in an impossible situation the day of and communication was not clear on their end, I would avoid booking with them. I did not receive my refund from paying my deposit until September- and this is from me calling them every week to stay on top of it.

Move size: 2 Bedroom Home Service cost: $3000

I initially made contact with Chloe and provided her with accurate information for the size of my move. She provided me with a quote of $1805 and after several communications with her back and forth she assured me everything was accurate. I paid the agreed upon deposit. I advised her that I did not care when my stuff was picked up as long as I had it no later than November 2nd. She assured me that if it was picked up on October 25th, it would be delivered by November 2nd.
3 days before the movers were to arrive, I get a call by Sebastian to go over specifics (which I had already done with Chloe and she made no mention of Sebastian needing to contact me).
He clearly is the one to continue the scam. Chloe just starts it. He claimed my move now was going to cost $5600. I went rounds and rounds with him over this. They then also took an unauthorized second deposit from my account that I never signed. Total fraud.
October 25th the actual moving company shows up and has NO IDEA what is going on and is quoting me new prices and states they had no contact with Route 66 about price discussions.

I blew up at them several times because they kept denying any issues and assuring me they were all on the same page which was never the case. This circus was a classic case of the left hand not knowing what the right hand is doing.

Zero communications from the moving company who goes by 3 different names. They never call you back either. They kept my stuff in some random warehouse for 2.5 weeks before loading it onto a truck with other people's stuff. NONE of this process was ever explained to me because I would have never been ok with that and just moved it myself instead. When it finally does arrive on November 13th, the driver is some random guy who can't even speak English and communicate and he is paid under the table by the moving company. He is driving a 75foot truck without a CDL so therefore can not park the truck and instead pulls into a side street and dumps all of my stuff in an alley for ME to move myself. Many items missing and lots of things shattered and broken.

Absolutely unprofessional. These people are scammers and not trustworthy. They are dishonest and you will only be overpaying for your stuff to be stolen or broken. I will be filing complaints on both Route 66 and the moving company with several agencies.

Move size: 2 Bedroom Home Service cost: $5600

I was getting many phone calls from lots of movers and didn’t really know the difference since they all seemed the same. I spoke with Ross and he was very straight forward on what to expect and even though he told me all the additional fees that may come in to play I was very impressed because no one told me them. I rather pay the higher price and know what I am getting. Over all the move went fine, I knew what I was getting with Route 66 Relocation, they did their job in finding me a mover and getting the job done. Thank you so much guys!

Move size: 3 Bedroom Home Service cost: $5500

DO NOT use this company. They are an absolute scam. They use aggressive sales and misleading quotes so you think their price is reasonable, and then once everything you own is in the truck the price more than doubles. They detail everything in your house over the phone so you feel they are really calculating the right amount of space for your move. But it’s not even half what is actually required. No one that is honest would give estimates that bad. And of course there is nothing you can do once they have all of your belongings in the moving van. This company is absolutely predatory and you should avoid them.

Move size: 2 Bedroom Home Service cost: $9000